Three ways to reach us

Cadabrus Casino contact made simple for you

Whichever route you pick, someone answers in minutes around the clock, because our team stays on for all hours, every day.

Get in touch MGA/B2C/200/2011

Paid today

469,256 A$

7,736 Players online

Malta Gaming AuthorityLicensed under MGA/B2C/200/2011 and audited by iTech Labs, eCOGRA, and GLI since 2011.

8-minute average withdrawalA$214M paid monthly across 523,000+ players, with withdrawals up to A$95,000.

256-bit SSL encryptionBank-grade data protection on every session, certified by BMM Testlabs and eCOGRA.

Three channels, one team

Pick the channel that fits your moment

After this section you will know exactly which channel gets your answer fastest.

Your instant question

Best for quick questions and anything urgent, because a chat advisor typically replies within 2 minutes and stays on every hour of every day.

Open chat

Your detailed enquiry

Best for documents and longer details, since you write to [email protected] and a reply usually lands within 12 hours.

Write to us

Before and after you call

Best for talking something through out loud; call +61 2 3127 0163 and a typical answer comes within 3 minutes, timed to AEST.

Call now

Help close to home

Support made for Australian players

This section clears the common worry about whether help and rules really fit Australia.

How to reach

Phone+61 2 3127 0163

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/200/2011

Help

Problem gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

When play stops being a game, other people step in

Cadabrus Casino Ltd. answers player questions, and separate organisations answer the harder ones. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all work with people in Australia at no cost.

Gambling Help Online. Counsellors and online chat give free, confidential help with gambling worries, day or night, to anyone in Australia.

Lifeline Australia. Crisis supporters answer calls around the clock when gambling distress sits on top of everything else you are carrying.

BetStop National Self-Exclusion Register. One enrolment blocks you from licensed gambling sites across Australia, and the register keeps that block in place.

Right desk first time

Send each question to its own desk

This block settles which desk owns your message, so it never waits behind the wrong team.

Account

General support and everyday questions[email protected]

Document verification and identity checks[email protected]

Money

Deposits, withdrawals and payment issues[email protected]

Other

Complaints, first step before the regulator[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Before you sign in

Check the company behind your account

Read this before your first deposit, when you want to know whose name sits behind the games.

The company

Registered nameCadabrus Casino Ltd.

Company numberC-11220 (Malta)

Registered addressTriq il-Kbira, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/200/2011

Written contact

Contact e-mail[email protected]

Keep these details beside you

Five details cover almost every question, and having them ready shortens the conversation.

Your registered e-mail address
The date and amount involved
Your payment method name
Any verification document requested
The wording of the message you sent

Straight answers here

What Cadabrus Casino support clears up fast

The worry this clears up: not knowing what support can and cannot do for you.

trustCan I get support in a language other than English?+

Help is offered in English, German, Finnish and Norwegian. A spoken conversation runs in those same four languages, so pick whichever suits you. Everything below is written for players in Australia.

trustWhat if my verification is still pending before I cash out?+

Checking your documents usually takes around 44 hours once they are in. Those hours cover your proof of identity, proof of address and payment method confirmation. Send them early so a withdrawal is not held up later.

trustDo I need to give a reason to shut my account?+

Closing your account is your call, and you do not need to justify it. Reach the team through live chat, the phone line or the contact e-mail address. If gambling has become a problem, a cooling-off period or self-exclusion can be set up instead.

trustWhy is help there at night and on weekends?+

Support runs around the clock, every day of the week, on AEST time. That means a late-night or weekend question still reaches a real person. Live chat typically answers within two minutes, and the phone line within about three.

trustWhat happens when a complaint goes to the regulator?+

Cadabrus Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/200/2011. If a complaint is not settled with support first, it can be taken to that regulator. Keep the licence number handy when you raise it.

Not resolved

If the first reply did not settle it

Open this block when a conversation with support has ended without the outcome you wanted.

Write it all down

Put the complaint in writing to [email protected] with dates, amounts and your account e-mail, and ask for a written outcome. Support never asks for your password, so never include it.

Twelve hours, one clear answer

A reply should reach your inbox within twelve hours, and it will either resolve the matter or explain why the decision stands. If it stands, you still have the next step open to you.

Cadabrus Casino manager review

Ask the advisor to pass the file to a manager for a second look, and say plainly what outcome you are seeking. A review usually settles the point without anyone else becoming involved.

When the internal route ends

If the casino's final position still seems wrong, you may take the matter to the Malta Gaming Authority, the regulator named above, and let them look at the record.

Cadabrus Casino opening hours

See when each channel answers

This table settles how long a wait to expect on each route before you choose one.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes typical

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours typical

Phone

Phone number+61 2 3127 0163

Phone wait3 minutes typical